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Customer corner
வாடிக்கையாளர் பகுதி
Forms, KYC and complaints.
Download formsKYC documents
Aadhaar card, PAN card or Form 60, and a recent photograph. If your current address differs from Aadhaar, bring a utility bill, rent agreement or ration card.
KYC of the proprietor or all partners, GST registration or trade licence, and the partnership deed, society bye-laws or company documents as applicable.
RBI requires KYC to be refreshed periodically depending on the risk category of the account. Visit the branch with your documents when you receive a notice from us.
Raise a complaint
- 1
Speak to the branch
Meet the branch manager or write to email@kaveripattinamtown.bank.in. We reply within 7 working days.
- 2
Escalate to the General Manager
If unresolved in 15 days, write to the General Manager at the head office address.
- 3
RBI Ombudsman
If you are not satisfied after 30 days, file a complaint on the RBI's Complaint Management System at cms.rbi.org.in.
Download forms
Download the bank's official forms and documents here. Contact the branch if you need something that is not listed.
Account form
PDF
Account Details Modification Form
Request to add, change or remove account holder details such as name, address, mobile number and email.
Account form
PDF
Inoperative to Operative Account Form
Request to reactivate a savings account that has become inoperative.
Account form
PDF
Signature Change Form
Request to update your signature on your bank account and membership records.
Account form
PDF
Mobile Number Change or Update Form
Register, change or stop your mobile number for SMS alert service on your bank account.
Frequently asked questions
Quick answers to the questions customers ask us most.
What documents do I need to open a savings account?
Aadhaar card, PAN card (or Form 60), Ration Card, two passport-size photographs and address proof if different from Aadhaar.
What is the minimum balance for a savings deposit account?
The minimum balance is ₹500.
How quickly can I get a gold loan?
Once the appraiser weighs and inspects the jewelry in your presence, the loan amount is credited to your savings account and the funds are disbursed.
Are my deposits safe?
Yes. Every depositor is insured by DICGC up to ₹5 lakh (principal and interest combined) per bank, in the same right and capacity, subject to DICGC rules.
Can I close a fixed deposit before it matures?
Yes, premature closure is allowed. Please visit the branch with your deposit receipt and ID proof.
Do senior citizens get higher interest on deposits?
Yes. Senior citizens receive higher rates on fixed deposits. Please see the Interest rates page for the current rates.
How do I update my KYC?
Visit the branch with your Aadhaar and PAN and update your KYC to keep your bank account active.
Will the bank ever ask for my OTP, PIN or card details?
No. The Bank never asks for your OTP, PIN or ATM card details. Report unauthorised transactions to the branch immediately, and on the national cyber crime helpline 1930 or cybercrime.gov.in.
How do I raise a complaint?
Speak to the branch first. If it is not resolved in 15 days, write to the General Manager. If you are still not satisfied after 30 days, you can file a complaint on the RBI Complaint Management System at cms.rbi.org.in.
How can I contact the branch?
Call 04343 252016 or 04343 253288, or visit us at 11/64, Pillaiyar Koil Street, Kaveripattinam. You can also send an enquiry from the Contact page.
No questions match your search. Please ask at the branch.
Talk to us at the branch
Bring your Aadhaar and PAN. Most accounts open the same day.